![]() ![]() Rule #5: Ask Yourself "What Would Mom Do?" Rule #3: Great Service Follows the Laws of Gravity Rule #1: Customer Service Is Not a Department Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. ![]() Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers. The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. ![]()
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